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drias Transnat is passionate about providing unparalleled customer service. Our inbound and outbound call centre expertise includes sales lead conversion, surveying, list updating, up-sell and customer retention services. Best-in-class telephony systems, call recording and monitoring capabilities, and our proprietary work-flow staffing matrix together deliver top of the line customer experience for our clients - from niche organisations to leading global brands.
drias Transnat is capable of delivering comprehensive, rapid response notification services including onsite printing and delivery of notices in accordance with regulatory requirements, quality customer service via a dedicated incoming toll-free number and / or website self-services for each and every client.
Data Processing and Reporting
drias Transnat pairs its data processing and reporting resources to support the diverse business activities of our partners. We can accept data electronically or in hard copy format, and deliver on-demand reporting.
drias Transnat provides print and distribution mechanisms for a wide range of documents, such as customer statements, invoices, product and warranty certificates, customer letters, and enrollment forms. And our on-site production facilities afford us the ability to produce customised on-demand documents.
Billing and Payment Processing
drias Transnat is a trusted partner - managing payments on a variety of frequencies, that can be billed and collected on any calendar day.
Analysis and Verification
drias Transnat works with clients across multiple sectors to deliver agile solutions designed to streamline business decisions including the ability to input customer data, analyse for specific eligibility requirements and categorise the desired response.